Purchase and Use Terms

1. Registration and account

• Provide a current name and email to register. Confirmation and account recovery messages are sent by email. Orders, paid terms and support replies are available in your account.
• You are responsible for protecting your password and for activity through your account. If you suspect unauthorized access, change your password and contact support.
• One Amnezia key is intended for one device. Another device requires a separate key. Reselling keys or accounts without written permission from nezapret.com is prohibited.
• You are responsible for confirming that your device and connection application meet the requirements shown on the website.

2. Payment and access delivery

• Purchases are one-off payments with no automatic charges or renewal. A new purchase provides a separate key; renewal retains the selected connection, key and device.
• The price, GRAM amount, TON network and access period are shown before payment. Available plans can also be purchased using the account balance. The GRAM amount is fixed for the invoice validity period.
• GRAM payments require the exact amount and invoice comment; wallet fees are separate. The site checks incoming blockchain payments and never requests wallet passwords, private keys or recovery phrases. Incorrect amounts, missing comments and late transfers require separate review.
• Access is normally issued automatically after payment confirmation. If access is not delivered or the connection details do not work, contact support from the email associated with your account and include the order number.
• For a new connection, the paid term starts when the key is successfully issued after payment confirmation, not when the app is first launched. Renewal adds days from the later of the current expiry and fulfillment of the paid order. If fulfillment is delayed, the final expiry is recorded upon completion. Account dates use Moscow time.
• The order retains its price, duration, device and key counts, and the accepted document version. Catalog changes do not rewrite an existing order.
• Request a replacement for the connection in your account. An administrator reviews the reason and assigns another pre-created configuration, preserving the paid term. A previously issued key is never returned for resale.

3. Refunds

• You may request a refund within 14 calendar days of payment by emailing support@nezapret.com with the account email, order number, and reason for the request.
• Access is delivered immediately after payment confirmation. If a key has been activated or used, a refund may be reduced or denied to the extent permitted by applicable law. This does not limit mandatory consumer rights where the Service is defective.
• Approved refunds are normally processed within 1–5 business days. Posting time depends on the bank and payment provider and may take longer.
• Refunds are returned to the original payment method where technically possible. Payments made from the internal balance are returned to that balance.
• Non-refundable provider fees may be deducted where permitted by law. nezapret.com will never request a full card number, PIN, or CVC/CVV code to issue a refund.
• After the 14-day period, no refund is normally issued for the unused portion of a paid period, and access remains active until that period ends.

You may also contact support in your account and attach the order. A request does not itself mean the refund is approved or completed. The owner sends GRAM refunds manually; the website displays their verified status. The website does not detect a key being launched on a device; usage circumstances are reviewed with the request.

4. Acceptable use

You agree not to use the Service for:

• activity that violates applicable law;
• spam, fraud, malware distribution, or phishing;
• unauthorized access, vulnerability scanning, or attacks against networks, devices, or services;
• infringement of third-party rights, including intellectual property and privacy rights;
• interference with the Service, circumvention of plan limits, or resale of access.

Access may be restricted or terminated for violations. Restrictions involving security, fraud, or unlawful activity may be applied without advance notice.

5. Availability and liability

• The Service is provided “as is” and “as available.” Maintenance, technical interruptions, and infrastructure changes may occur.
• Connection speed and stability depend on the device, internet provider, location, network load, and other factors outside nezapret.com's control.
• nezapret.com does not guarantee availability of any particular website, application, server, country, or resource and is not responsible for third-party services.
• You are responsible for the legality of VPN use in your location and for protecting data stored on your devices.
• To the maximum extent permitted by law, nezapret.com is not liable for indirect loss, lost profits, or data loss. Nothing in these Terms limits rights that cannot legally be limited.

6. Term and termination

• Paid access remains active until the end date shown in the account cabinet. There is no automatic renewal.
• You may stop using the Service at any time. Contact support to request account deletion.
• nezapret.com may restrict or terminate access for a material breach, security risk, fraud, or where required by law.
• The website accounts for paid terms and issues pre-created keys. Expiry, account blocking, refunds or revocation on the website do not themselves disconnect a saved VPN connection. The owner performs any required VPN server actions separately and manually; the website has no administrative access to Amnezia.

7. Changes to these Terms

nezapret.com may update this document. A new version takes effect when posted on this page with a new update date. Material changes will be communicated through the website or email where practical. The version in force when a paid period was purchased continues to apply to that period, except for changes required by law or necessary for security and operation of the Service.

8. Contact

For questions about use of the Service, payments, refunds, or data processing, email support@nezapret.com.