Information about data processing

1. Data and purposes

The Service may process account data, order and payment details, and necessary technical information, including:

• name and email address;
• order number, selected plan, amount, currency, and payment status;
• payment method, network, amount, transaction identifier and the invoice code included in the transfer comment;
• security logs, session data, cookies, and information required by infrastructure and payment providers to protect accounts and process payments.
• issued-key records, paid terms, renewals, replacements and VIP assignments;
• support messages and files attached by the user;
• accepted document version, confirmation time, language and related order.

This information is used to create and protect accounts, complete orders, deliver access, maintain transaction history, prevent abuse, provide support, and process refunds. Infrastructure, authentication, and payment providers may process data under their own terms and applicable law.

2. Access and technical facilities

Website data is stored on the service infrastructure. Staff access is limited by role and necessary support or administration tasks. Login sessions use technical cookies; language and interface preferences may be stored in the browser. Private account data is not intended for public search.

GRAM transfer information exists on the public TON blockchain. The website uses transaction data to verify payment; deleting an account does not remove blockchain records. Email delivery operators process the recipient address and necessary message content.

Do not send passwords, authenticator codes, recovery codes, full VPN keys or wallet secrets to support. The website does not request a recovery phrase or private wallet key. VPN configurations are available in their account section; the administration log excludes their full content.

3. Correction, deletion and retention

For access, correction, or deletion requests, email support@nezapret.com. Certain payment and transaction records may be retained for periods required by applicable law.

You can edit your name and email in account settings; an email change requires verification. Include your account email and request details when asking for information or deletion. Staff will verify ownership and explain completed actions or reasons for retaining specific records.

Account deletion does not promise immediate erasure of every related record. Financial, issuance and administration history may be retained for order review, disputes, security and mandatory accounting. Backups are handled separately from the active database. The scope and applicable retention periods are clarified when reviewing a request.

4. Versions and requests

For registration and order creation, the website retains the accepted version and its content, confirmation time and context. Existing purchases keep their version. If a historical operation has no saved confirmation, the website states this explicitly. Contact for data requests: support@nezapret.com.